What are the primary capabilities of a Castle Learning Administrator?

How does an administrator account get created?

How are student and teacher accounts created?

How do students sign into Castle Learning if they have forgotten their IDs and/or passwords?

I am the administrator for multiple schools in my district. Do I need separate administrator accounts for each?

Can I put a link to Castle Learning on my school's web site?

What are the primary capabilities of a Castle Learning Administrator?

A Castle Learning Administrator can:

• Monitor subscription and session counts
• View/edit/create accounts
• Control how accounts are created
• Monitor over-all Castle Learning activity

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How does an administrator account get created?

Castle Learning's Tech Support department will create your first administrator account. If you are not sure if this has yet been done, contact Tech Support. Once an administrator account exists, the administrator can create other administrator accounts if desired.

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How are student and teacher accounts created?

1. The easiest way to create accounts for your students and teachers is to send Excel files to Tech Support (support@castlelearning.com) with the account information. We will create your accounts within 48 hours.
   
   Create separate Excel files for students and teachers. If you manage multiple schools, create separate files for each school. The Excel file format is:
   
   
   • Column A: Last Name - required
   • Column B: First Name - required
   • Column C: Login ID - optional.
     If not supplied, then a Login ID is generated automatically. If you supply the Login ID, a short character string (the same for all students) may be prepended to the supplied ID in order to guarantee that the ID is unique within the Castle Learning database. It is also possible that a number will be appended to some IDs for students with similar names. The Login ID, if supplied, must be at least 6 characters, consisting of any combination of letters and numbers.
   • Column D: Grade - optional.
     The grade is useful for categorizing your students. Typical usage is to specify the student's grade (9, 10, 11, etc) or class year (2010).
   • Column E: Account Type - optional.
     If not supplied, then the accounts are assumed to be student accounts. Otherwise, indicate with the word "student" or "teacher".
   • Column F: Password - optional.
     If not supplied, then the user is prompted to create a password the first time the Login ID is used. The Password, if supplied, must be at least 4 characters, consisting of any combination of letters and numbers. It cannot be the same as the Login ID. It is recommended that you do not specify the Password as it may be too easy for other students to "guess" what it is.
   • Column G: Identification - optional.
     This is a unique identification code that does not change from year to year. It usually is the identification code in your school's own database. This may be used for future account management features.
   
   
2. For a small number of new accounts, the Administrator Account page allows you to add accounts one at a time. This page also allows you to modify and delete individual accounts.
   
   

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How do students sign into Castle Learning if they have forgotten their IDs and/or passwords?

Castle Learning provides several mechanisms to assist students and other users who have forgotten their sign-in information.

1. Although we don't require it, we encourage all users to edit their account profile and add their email address. If they forget their ID/password at a later date, they can click the Forget link on the Sign-In page to request that their sign-in information be sent to the address.
   
   Note: The Forget link only works if the option to "Allow emailing of forgotten ID/Password to users" is set on the Preferences Administrator page. Users must ensure that email from the castlelearning.com domain is not blocked; otherwise they will not be able to receive a reply to their request. Users should also check their account profiles periodically to make sure the email address listed there is up to date. To access your Castle Learning profile, click the Profile link on the Home page.
   
   The Forget link does not work for administrator accounts. Administrators who have forgotten their ID/password must ask another administrator, if there is one, to look it up for them. Otherwise, they must contact Castle Learning Technical Support.
   
   
2. Any administrator account holder can look up any type of account ID and clear the password, so that the user can set a new one. Click Accounts on the Administrator home page. Locate the user name on the list of accounts. Click the Edit icon next to the name. Click the Clear button next to the password field, and click Save to save the change. Just like the first time the user signs in, Castle Learning will prompt him/her to set a new password.
   
   
3. Any administrator account holder can designate any teacher to be an Assistant Administrator with limited rights. To make this designation: Locate the teacher in the Accounts list and click the Edit icon next to the teacher's name. Put a check mark in the Assistant Administrator checkbox and click Save to record the change. Then click Cancel or Back to return to the Accounts page. Assistant administrator status is indicated by an asterisk next to the user type in the accounts list, that is, "Teacher*".
   
   Assistant administrators have one extra option on their home page that allows them to view accounts. From the Teacher home page click All Accounts. Locate the name of the user in the accounts list and click the red X to clear the password. Again, the next time the user tries to sign in, Castle Learning will prompt him/her to set a new password.
   
   
4. Teachers can look up IDs and clear passwords for any students enrolled in their Castle Learning classes. From the Teacher home page, click Classes. The Class Maintenance tab lists the student. Locate the student in the list and click the red X to clear the password. The next time the user tries to sign in, Castle Learning will prompt him/her to set a new password.
   
   
5. If all else fails, users may contact Castle Learning Technical Support to request their ID/password. To help verify their identity, students must state their full name, grade level and what school they attend. They may also be asked the name of their teacher.
   
   

Note: Users must ensure that email from the castlelearning.com domain is not blocked; otherwise they will not be able to receive a reply to their request.

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I am the administrator for multiple schools in my district. Do I need separate administrator accounts for each?

Contact Castle Learning Technical Support and ask to be be set up as a District Administrator, allowing you to easily switch between multiple schools without re-logging in with a different ID/password.

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Can I put a link to Castle Learning on my school's web site?

Yes. However, we ask that you please do not put Login IDs or even the pattern used for Login IDs on the web site. Otherwise, students from other schools may find it and use your subscriptions.

The following HTML code can be used on your web site to link to Castle Learning:

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